Careers

Open Positions for Tabor City, NC

DMA-panoramic-sm

MUST meet the following to be considered for the position:

  • Excellent computer proficiency with Microsoft programs to include Word, Excel, and some Access.
  • Must be well versed in navigating multiple web sites
  • Self-starter with the ability to problem solve, attention to details, multi-tasking and logic based.
  • Previous customer service/account management experience is a must to be successful in this position.
  • High school degree is a must, with college credit or college degree a plus.
  • ERP System (Sage 100) order processing knowledge is a definite plus.

 

 

MAIN JOB TASKS & RESPONSIBILITIES:

 

Participate as a member of the strategic account team that is responsible for the overall success of the account relationship.

 

Communicate cross functionally any operational opportunities for improvement.

 

Participate in team meetings for strategic customer account startup. Understand customer requirements in detail and participate in the development of account specific Standard Operating Policies (SOP’s).

 

Once customer specific SOP’s are approved by management, maintain these SOP’s by ensuring they are current with the actual operating practices in servicing the account and are made available to all team members.

 

With management’s approval, responsible for updating and modifying SOP’s after program is underway for any unforeseen exceptions, process improvements, and/or as customer requirements change.

 

Participate in cross training of supporting staff members sufficiently to allow basic support of the customer program in the event of an absence or as needed.

 

Become proficient in operating within the company’s business ERP system (Sage 100) and other supporting internal business systems.

 

Become confident in handling questions regarding DMA product lines and utilizing the on-line DMA product catalog.

 

Responsible for managing all aspects of the customer order process ensuring compliance to specific customer SOPs.

 

Coordinate with the Distribution Center Manager on order processing, pulling and shipment scheduling.

 

Responsible for finalizing the shipment documentation and arranging transport for customer shipment as required.

 

Understanding the EDI requirements of the customer and remitting ASN, invoice, and credit information to the customer in a timely and accurate manner. Communicating and resolving any EDI exceptions in a timely manner.

 

Responsible for maintaining contact with EDI providers, and ultimately the customer, regarding any order submission issues or exceptions, as well as DMA management.

 

Timely communication to the customer on backorders and planned availability of backordered items.

 

Monitoring the Vendor Portal for any disputes that may arise during the normal course of business.

 

Timely submittal of the appropriate documentation to challenge/dispute inaccurate credits taken by the customer.

 

Properly recording and tracking of submitted challenge/dispute documentation until proper resolution has been achieved.

 

Working with DMA accounting to document disputed amounts. When customer debits are received, work with accounting to accurately reflect the charge reversal and denote the challenge/dispute has been resolved.

 

Responsible for the issuance of Customer Return Authorizations.

 

Process customer return credits and identify any discrepancies between the customer’s return documents and what was received by DMA.

 

If discrepancies are found, gather necessary supporting documentation and file dispute challenge with customer. Document/communicate as appropriate.

 

Measure and report daily, weekly, and monthly account performance metrics to management.

 

Filter and forward customer product questions to the Product Management team.

 

Maintain and update the Frequently Asked Questions (FAQ) quick reference guide regarding customer questions, concerns or issues. Responsible for ensuring that customer questions are answered in a timely manner, whether by phone, email, fax or other means.

 

Communicate to management and relevant departments proactively and by the appropriate manner given the situation and/or information gathered from customers in a timely manner.

 

 

 

KEY COMPETENCIES

  • Excellent interpersonal and communication skills.
  • Excellent organizational skills.
  • Process oriented
  • Active listening skills.
  • Logic based problem analysis and problem-solving skills.
  • Attention to detail and accuracy with memory skills capable of recalling details of past events or conversations with vendors and/or customers.
  • Adaptability and capability to multi-task.
  • Self-starter capable of self-direction.
  • Stress tolerance level high with ability to stay calm during tense situations.

Open Positions for Mullins, SC

Building-2 (1)

Position Overview:

 

The DC Fulfillment Center Warehouse Associate is responsible for performing various work task duties in support of successfully processing of customer orders correctly and on time.

 

Responsibilities:

  • Performs material handling (including, but not limited to: receiving, unloading, stocking shelves and performing inventory cycle counts), order picking, packing and shipping using modern and sophisticated distribution methods and work processes.
  • Performs work tasks in compliance with standard operating procedures while ensuring the work is done within the required performance metrics and to the expected level of quality.
  • Embraces cross training activities that promotes a flexible work force capable of shifting to meet the labor demands of the DC operation.
  • Tracks and records daily work performance achievements within the Labor Tracker Metrics System.
  • Participates in continuous improvement initiatives guided towards achieving higher levels of efficiency.
  • Observes and complies with company established rules and policies that ensure a safe and productive work environment for everyone.
  • Maintains a clean and safe workplace by ensuring compliance standards are met and PPE is always adhered too.
  • Operates all powered industrial trucks and equipment in a manner that ensures the safety of the operator and that of others working in and around the same areas.
  • Understands the importance of an acceptable attendance record and makes best efforts limit their impacts and disruptions to the operations due to excessive absences.
  • Perform additional duties as assigned.

Work Environment:

  • Modern DC Fulfillment warehouse facility utilizing various styles and types of equipment and technology to ensure efficient, accurate and timely processing of customer orders.
  • High level of automation and mechanized material handling equipment
  • The company emphasizes quality, safety, and accuracy over just speed.
  • Physical requirements – Significant standing, walking through the warehouse, and consistent lifting (up to 50 Lbs.) of products is required. Use of carton knifes, taping equipment, automated strappers, pallet wrappers, carts, and various other small hand tools.

Education and/or Work/Skill Experience:

  • High school diploma or general education degree (GED)
  • Minimum one to three years direct warehouse experience in a fast-paced manufacturing or distribution environment where small parcel and LTL/LT customer order processing occurs
  • Equivalent combination of education and experience
  • Strong computer and technology usage skills required
  • Familiarity with distribution software systems highly preferred
  • Strong communication, both written and verbal with equally strong interpersonal skills required

The DC Operations GM provides the leadership for the Mullins, SC Fulfillment Center Operations team.  As the General Manager, you will be responsible for setting high standards and goals for the Operations team, ensuring that these standards and goals are achieved, while maintaining our core values and company culture.  This role requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Distribution Fulfillment Center.  Excellent communication skills with all levels of the team’s members will be imperative. In this role you will directly oversee the execution of the daily operational functions and processes necessary to meet and exceed our customer’s order shipment expectations.  Strategically, this role will continuously seek to identify opportunities for improvement in operational efficiencies.

 

This nearly 300,000ft² distribution fulfillment center will be the primary processing facility for several key OES and Big Box Retail customers.  Functioning as the primary inbound import container receiving location, this DC will handle an estimated 70% of all inbound freight and an estimated 55% of this sales channel’s customer fulfillment demand.  With company annual sales growth exceeding 70%, this site is expected to provide the space and handling capacity necessary to meet our tremendous growth opportunities.

 

 

 

Working Environment Includes:

  • High Product SKU counts, driving a mix of small parcel pick/pack/ship orders, combined with LTL and TL pallet quantity shipments.
  • The Company has seen explosive growth year over year for the past three years and expected to double its size again by 2019.
  • The workplace is a fast-paced high shipping volume operation requiring an extremely high level of organizational and multi-tasking capabilities.
  • The right individual must enjoy working in a data and metrics driven performance environment.

General Responsibilities:

  • Provides leadership, direction, and management oversite for all direct reports.
  • Oversees day to day operations at the Fulfillment Center to attain maximum order processing efficiency in line with meeting customer shipping demands.
  • Oversees inbound product receiving, material handling, order prep functions, and the final order shipping scheduling. Able to run the operations at a level which meet customers’ needs, core values, culture, and established metrics.
  • Manages the site level facility budget, ensuring financial metrics are achieved. Expected to assist and participate with other company departmental functions while providing an operations perspective.
  • Responsible for preparing weekly, monthly, and quarterly KPI reporting for the appropriate executive leadership team.
  • Must have the ability to develop metrics, monitor KPI’s and put in place systems and processes to track real time operational performance.
  • Recommends policies and programs, which guide the organization in maintaining and improving its competitive position, culture, safety, and the profitability of the operation.
  • Ensures operations teams adhere to company policies and are administering HR practices in a fair and equitable manner
  • Provides coaching and counseling for managers and employees as required.
  • Establishes a consistent appraisal process for the operational staff.
  • Takes corrective action as necessary and on a timely basis and in accordance with company policy.  Consults with Human Resources as appropriate to ensure legal compliance.
  • Ensures standards for product quality, equipment, and Team Member safety and performance are maintained at all times.
  • Embraces cost-effective technology that can maximize operational efficiencies.
  • Ensures safe and appropriate maintenance practices are in place and followed so that fixed asset’s live expectancies are preserved.
  • Keeps up-to-date on warehouse distribution best practices and information technology and recommends ideas to innovate and ensure continual improvement throughout the operation.
  • Creates and provides the leadership style that ensures a positive, efficient, safe work environment
  • Take appropriate actions that foster a union-free work environment
  • Other duties, as assigned

Qualifications:

  • Possesses the knowledge and concepts of a modern warehouse fulfillment operations.
  • Previous exposure with successfully running a DC operation of this size and scale.
  • Strong critical thinking and decision-making skills
  • Ability to identify opportunities to increase accuracy and optimize resources and develop/recommend/implement solutions.
  • Strong ability to manage through operational changes in process, environment and resources.
  • Demonstrated experience successfully managing small, large, and complex projects from beginning to end
  • Excellent oral and written communications skills
  • Must be detail-oriented with strong problem solving and negotiating skills
  • Have a proven track record of leadership with a customer focused mindset.
  • Statistical and analytical analysis knowledge
  • KPI and metrics driven mindset
  • Must be flexible with schedule as business needs require
  • Hands-on experience using Outlook, Word, Excel, and PowerPoint
  • Excellent employee relationship building skills with demonstrated conflict resolution skills
  • Must be approachable, polite and have an impeccable work ethic, supporting our culture
  • Possess the ability to work in a 12/6, 365-day environment
  • Possess the ability to thrive in a fast-paced, ever-changing environment

Education Requirements:

  • BS Degree is required, Masters preferred
  • Minimum of 10 years management experience in a fulfillment/distribution/warehouse environment

The DC Fulfillment Center Lead Supervisor is responsible for providing the leadership and direct supervision over the warehouse associates assigned to their specific work team.  As the Team Lead Supervisor, you will be called upon to oversee, coordinate, and direct the team’s work performance in accordance with the Company’s Standard Operating Procedures (SOPs).  You will be required to coordinate with other Team Lead Supervisors to plan efficient usage of the labor resources available and to make labor shifts as prioritizations within the operations change.   You will be expected to assist the team by performing various work task duties in support of meeting the processing of customer orders correctly and on time.  This role has an administration function which requires daily recording and reporting of work performance achievements verses team performance KPI’s.

Main Job Tasks & Responsibilities

 

  • Responsible for the overall performance and achievement of the daily productivity requirements of your work area team.
  • Acts as a team builder who plans, staffs, directs, and ensures the efficient operation of the team. Schedules staffing levels based on work need.

 

  • Ensure compliance by all team members that their work is being performed consistently to the standards as outlined by the work task SOPs.
  • Provides regular oversight, feedback and retraining as needed to help team members improve.
  • Ensures compliance by all team members to company safety, equipment, and housekeeping policies.
  • Maintain proactive communications with your team members, other Team Leads, and your direct supervisor during the work shift.

 Additional Duties

  • Cross trained to be capable of assuming the lead supervisory responsibilities in the absence of another team lead supervisor.
  • Perform various other warehouse task responsibilities as assigned.

Requirements 

  • High energy level with a personality that is centered around successfully achieving goals and metrics.
  • Displays leadership in a tactful, mature, and flexible manner.
  • Maintains professional and courteous relationships with all warehouse associates while positioning themselves in a leadership supervisory position.
  • Good communication skills, both written and verbal, with the ability to work with diverse personalities and backgrounds.
  • Strong planning, multi-tasking, and administrative skills including the use of computers, email, and MS Office software programs.

 

Education and/or Work/Skill Experience

 

  • High school diploma or general education degree (GED).
  • Minimum one to three years direct warehouse experience in a fast-paced manufacturing or distribution environment where small parcel and LTL/LT customer order processing occurs
  • Previous supervisory experience managing 3-10 team members.
  • Familiarity with distribution software systems highly preferred
  • Equivalent combination of education and experience.
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